Building a great team is one of the nicest things to do. Seeing people get an understanding of each other, nutting out processes and building a team together is one of the most interesting dynamics in an agency. So what makes up our great team?
We are a high trust team
On the wall of our office is (next to a bunch of left overs from projects) a team commitment. It’s a constant reminder of what we’re here to do:
We commit to trust, respect, reliability, loyalty, support for teammates and focus on identifying solutions — not just problems.
But that is not just a hollow phrase. We really try to live up to it. We don’t need to point fingers but we do identify the source of problems. We accept that everyone makes mistakes and encourage each other to learn from them. And we don’t hold hierarchy in too high regard, but still acknowledge expertise and contribution to the team. Everyone is allowed to say anything they like. (As long as it’s suitable for work!) But that’s not easy… it can actually be quite hard. Our social and cultural norms in a work environment don’t always integrate well what is so natural in a personal space. If it were easy everyone would do it. So the fact that we can make that work is part of what makes this team quite a tough bunch. Because when the going gets tough, the tough stick around and get it sorted!