Waiting is not an activity

How frustrating can it be to try and get things done. Some seemingly simple things can drag on for weeks. Just try and get a few things done with large organisations and you will quickly find out waiting is considered an activity.

Imagine this scenario. You need a facility which requires 4 organisations. If all 4 would get together and discuss it you could have all of this sorted in less then 15 minutes. The current process I am in is taking close to two weeks now.

We are developing something for a client, which requires at least two providers who have to share one piece of information and they then both do what they need to do. That sharing of one piece of information now takes almost two weeks.

So the process required seems to be:

  1. You call someone to get it done.
  2. You get voice-mail which does not get responded to.
  3. You finally get them on the phone.
  4. They ask you to send an email to summarize your request (no need for the call actually then)
  5. You send the email and wait for an hour.
  6. You chase them up over the phone and a colleague tells you they’re of for the rest of the day.
  7. The next day you chase them up only to hear they are going to look at it that morning.
  8. In the afternoon you chase them up again. They looked at it and forwarded it to someone else and …. they are waiting for a response!
  9. So you chase them up the next morning. Nothing back yet. But as soon as they have heard back….
  10. You get a hold of the address of the person who they are waiting for.
  11. You chase them up… go to step 2.¬†After multiple iterations you get to break out and go to step 12.
  12. Go to the person before the person you just talked to.
  13. They have not had time to look at the response but will come back to you as soon as they have.
  14. You chase them up over the phone and a colleague tells you they’re of for the rest of the day.
  15. The next day you chase them up only to hear they are going to look at it that morning.
  16. In the afternoon you chase them up again. They looked at it and forwarded it to the person who requested it.
  17. Go to step 12 until you are back at the source of your request.

Repeat this process for every one involved. Keep in mind this process is not to be ran in parallel as it will surely fail.

Who is going to fix this? There is only one thing needed…… the understanding that

“Waiting is not an activity”